Lumen Med Spa · three locations and recent completed visits

Reputation Engine

Manage a simulated review-request queue, filter reputation activity, draft responses, and escalate negative feedback before it is lost.

Illustrative simulation · all people, data, actions, and messages are simulated
Live right now · needs a response
"Wait was longer than expected"
Westside · 2 stars · unanswered — every hour it sits public makes the next customer's decision for them.

Managed reputation loop

Review requests stay consistent while reputation risks receive faster, controlled attention.

Try it — this queue is live

Downtown · 5 starsPositive

Wonderful staff and follow-up

Approved response ready
Westside · 2 starsNegative

Wait was longer than expected

Human escalation required
North · 4 starsPositive

Great visit

Approved response ready
Downtown · 3 starsNeutral

Good, but parking was hard

Approved response ready
Requests queued38
Review velocity+14%
Needs escalation3
5 stars · 82%4 stars · 34%≤3 stars · 18%

Select a review

Open any review above to inspect the drafted response.

Choose a control below to see it work.
  1. Demo initialized with simulated data.